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Shipping Policy

Disclaimer

At studioTreo, we provide downloadable digital graphic design assets, and as such, no physical shipping is required. All our products are delivered electronically, and this policy outlines the delivery process for your purchases, as well as our refund policy.

Shipping Policy

1. Digital Product Delivery

  • Instant Download: Once your payment is successfully processed, you will receive a download link for your purchased digital graphic design assets. This link will be sent to the email address associated with your account, or you can access it directly through your user account on our website.

  • No Shipping Charges: Since our products are digital, no shipping fees will be applied to your order. All purchases are delivered instantly via digital download.

 

2. Download Instructions

  • Upon purchase, a download link will be provided on the confirmation page, and you will also receive a confirmation email containing the link.

  • If you have an account with us, you can also access your purchased files by logging into your account on our Website and navigating to your purchase history.

 

3. File Format and Compatibility

  • Our digital products are available in various formats, including but not limited to .PSD, .AI, .EPS, .JPG, .PNG, and .SVG. Please check the product description for the specific file formats included.

  • It is your responsibility to ensure that your device or software is compatible with the file formats of the product you are purchasing. We recommend reviewing the product details and any system requirements prior to making your purchase.

 

4. No Refunds or Exchanges

  • Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a product has been downloaded. This policy is in place because digital files cannot be returned or un-downloaded.

  • Before completing your purchase, please ensure that you are selecting the correct product and that it meets your needs. If you have any questions about a product before purchasing, please feel free to contact us, and we’ll be happy to provide further details.

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5. Issues with Downloading

  • If you encounter any issues with your download, such as broken links or difficulties accessing the file, please reach out to our customer support team. We will do our best to resolve any technical issues quickly and ensure that you receive the correct files.

 

6. Contact Us

If you have any questions about our shipping or download process, or need assistance with an order, please contact us at:

studioTreo

Email: info.studiotreo@gmail.com
Address: Dublin, Ireland

 

By purchasing from StudioTreo, you acknowledge that you have read and understood our Shipping Policy.

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