Refund Policy

Thank you for choosing StudioTreo for your digital graphic design asset needs. We take pride in providing high-quality downloadable products. Please read our Refund Policy carefully, as it applies to all purchases made on our Website.

1. No Refunds for Digital Products

Due to the nature of our products (digital downloads), all sales are final. Once a digital product is downloaded, we cannot offer a refund or exchange. This policy is in place because digital files cannot be returned or "un-downloaded."

2. Order Issues

While we do not offer refunds, we are committed to ensuring you have a positive experience. If you encounter any issues with your order, such as:

• Incorrect file downloads: If you downloaded the wrong file or experienced an error during your purchase, please contact our support team immediately at [Insert Contact Email].

• Technical difficulties: If you're unable to download your purchase or experience a problem accessing the files, reach out to us, and we will assist you in resolving the issue.

We will work with you to make sure you receive the correct product and that any technical issues are addressed promptly.

3. Product Compatibility Concerns

Before purchasing, we encourage you to review the product description carefully to ensure that the file format and design assets meet your needs and are compatible with your software or project requirements. If you’re unsure whether a product is compatible with your system, please reach out to us, and we’ll be happy to provide additional details.

4. Exchange or Replacement Policy

If you encounter a technical issue with the files that cannot be resolved (such as corrupted files or missing elements), we may offer a replacement of the same product at no additional charge. Please contact our customer support team for assistance with file issues.

5. Customer Support

Our goal is to provide excellent customer service. If you need help with any aspect of your order, such as questions about the product, difficulties downloading, or other concerns, please don't hesitate to reach out to us. We are here to help and will do our best to resolve any issues you may experience.

6. Contact Us

If you have any questions or concerns about our Refund Policy, or if you need assistance with your order, please contact us:

Email: info.studiotreo@gmail.com
Address: Dublin, Ireland

​

By making a purchase on StudioTreo, you acknowledge and agree to this Refund Policy.